Frequently Asked Questions

Controvo is a cloud-based Remote Monitoring and Management (RMM) platform specifically designed for managing multiple 3CX phone systems from a single centralized dashboard. Unlike generic RMM tools, Controvo is purpose-built for 3CX, providing MSPs and IT service providers with automated monitoring, extension tracking, and bulk management capabilities across dozens to thousands of 3CX deployments.

Controvo is built for 3CX resellers, Managed Service Providers (MSPs), and VoIP service providers who manage 30 or more active 3CX installations. It's ideal for Bronze, Silver, Gold, Platinum, and Titanium 3CX partners who sell Monthly Recurring by Extension and are committed to providing white-glove service to their clients.

Controvo eliminates the need to log into individual 3CX systems for routine monitoring tasks. Instead of manually checking each deployment, you get a single dashboard view of all your 3CX systems with real-time monitoring, automated alerts for license expirations and backup failures, and bulk management capabilities. Most MSPs save 60-80% of time previously spent on 3CX system management.

Controvo is the only RMM platform specifically designed for 3CX management at scale. Unlike generic RMM tools, Controvo understands 3CX architecture and addresses the unique pain points of managing multiple 3CX deployments—from extension tracking and offline phone visibility to 3CX-specific monitoring parameters and automated backup verification.

Controvo provides complete extension visibility across all your 3CX deployments from a single dashboard. You can track online and offline extensions, export extension data via CSV for billing and reporting, and monitor extension counts across multiple systems without manually logging into each 3CX instance.

Yes, Controvo provides visibility into phone online/offline status across all your managed 3CX systems. This is a feature that native 3CX doesn't offer in a centralized way, helping you identify hardware issues, unused equipment, and billing discrepancies across your client portfolio.

Controvo automatically monitors 3CX backup status across all your managed systems. You can track last backup dates, receive alerts when backups fail or are overdue, and ensure backup compliance across your entire 3CX portfolio without manually checking each system.

Controvo tracks license expiration dates for all your managed 3CX systems and sends customizable alerts before licenses expire. This proactive monitoring prevents service disruptions for your clients and eliminates the need to manually track license renewals across multiple 3CX deployments.

Controvo offers 15+ customizable monitoring parameters specific to 3CX systems, including backup status, license expiration, system health metrics, extension counts, phone online/offline status, and more. You can configure alerts and thresholds based on what matters most to your MSP and set personalized monitoring rules for different client types.

Yes, Controvo provides comprehensive CSV export functionality for extension data and system-wide reporting. This addresses a major limitation in basic 3CX, which lacks comprehensive export options. You can easily generate reports for billing, client communications, and business intelligence.

Yes, Controvo enables mass management capabilities including bulk updates and streamlined configuration control across multiple 3CX systems. This eliminates the need to make the same configuration changes in each deployment individually, saving significant time and reducing errors.

Controvo connects securely to your 3CX deployments to provide centralized monitoring and management. The platform is designed for easy integration with existing 3CX infrastructure without disrupting your current operations or client systems.

Our pilot program gives established 3CX MSPs early access to Controvo to help shape the platform before general availability. As a pilot participant, you'll get hands-on experience with the centralized 3CX management platform while providing valuable feedback that directly influences feature development and priorities.

We're looking for MSPs with the technical expertise to provide meaningful feedback and the willingness to commit approximately 1 hour per week to actively using and evaluating the system.

We ask pilot participants to commit approximately 1 hour per week to actively using Controvo and providing feedback. This includes testing features, monitoring your 3CX systems through the platform, and sharing insights about what works well and what could be improved.

Pilot program pricing details will be shared with qualified applicants. The pilot is designed to provide exceptional value while helping us refine Controvo based on real-world MSP feedback.

The pilot program duration will be communicated to accepted participants. This timeframe allows sufficient testing of core features while moving toward general availability based on pilot feedback and platform refinement.

Controvo provides dedicated support for all users, with personalized onboarding and direct access to our team for questions and feedback. As a purpose-built platform for the 3CX community, we prioritize responsive support that understands your specific needs as an MSP or 3CX reseller.

The fastest way to get started is to apply for our pilot program. Once accepted, you'll receive onboarding support to connect your 3CX systems and start experiencing centralized management. Our team will guide you through setup and help you configure monitoring parameters for your specific needs.

PSA and ticketing tool integrations are on our roadmap as we move toward general availability. We're prioritizing core 3CX management features for the pilot launch and will expand integrations based on participant feedback and market needs.